Contact Malebo Labs Support
Need help with one of our apps? Send us a message and our team will get back to you as soon as possible.
For faster support, include the app name, your device, and a clear description of the issue. Our team will respond as soon as possible, typically within 24 hours.
How can we assist you?
Find answers quickly in our knowledge base, explore common topics, or reach out to our team for personalised assistance.
Popular Topics
- Getting started guide
- Billing & subscription help
- Troubleshooting & technical issues
- Contact support team
Frequently Asked Questions
What are my subscription terms?
Our subscriptions renew automatically through your device’s app store and provide uninterrupted access to all premium features. Terms and billing cycles vary by platform, so please check your App Store or Google Play account for details on renewal dates, pricing, and trial periods.
How can I cancel my subscription?
To cancel your subscription, open your device’s app store (Apple App Store or Google Play Store), navigate to your subscriptions list, and select our app. From there, you can manage or cancel your subscription. Please note that we cannot cancel subscriptions directly; they must be managed through the app store used to purchase your subscription.
How do I reset my password?
To reset your password, open the app or website and tap “Forgot password” at the login screen. You’ll receive instructions via email to create a new password. For security, choose a strong, unique password and do not reuse passwords across accounts.
How do I troubleshoot connectivity issues?
If you’re experiencing connectivity issues, check your internet connection and ensure your device has a stable signal. Try closing and reopening the app, restarting your device, or switching between Wi-Fi and cellular data. For more detailed steps, visit our troubleshooting guide in the Help Centre or contact our support team.